Terms of Service

Effective Date: 19/12/2019

Last Updated: 11/07/2023

Welcome to Anime Hub Kenya.
By using our website (www.animehub.co.ke) or making a purchase, you agree to these Terms of Service. Please read them carefully before using our site.

1. About Anime Hub Kenya

Anime Hub Kenya operates as an online eCommerce store selling anime merchandise including clothing, accessories, figures, and collectibles.
Our registered business address is in Nairobi, Kenya.

2. Use of Our Website

You must be at least 18 years old or have consent from a parent/guardian to make purchases.
You agree to use this website only for lawful purposes.
You must not use the site in any way that disrupts operations, introduces malware, or causes harm to others.

3. Product Information and Pricing

We do our best to display accurate product descriptions, images, and prices.
Prices are listed in Kenyan Shillings (KES) unless stated otherwise.
We may update prices, discounts, and stock availability at any time without notice.
Product colors and designs may vary slightly due to lighting or screen differences.

4. Orders and Payment

Orders are confirmed only after full payment is received through M-Pesa, PayPal, or Card Payment.
You’re responsible for providing accurate delivery information.
If payment fails or details are incorrect, your order may be delayed or canceled.
We reserve the right to refuse or cancel any order for reasons including suspected fraud or product unavailability.

5. Delivery

We deliver within Kenya and optionally to Uganda and Tanzania.
Delivery times range from same day to 3 business days depending on location.
Clothing (hoodies and t-shirts) take 1 business day due to on-demand printing.
Free delivery applies on orders above KES 10,000.
Delivery fees for other orders depend on your location.

6. Returns, Exchanges, and Refunds

We do not accept returns or refunds unless an item is defective.
Exchanges are allowed only for defective items of equal value.
Report defective items within 48 hours of delivery via support@animehub.co.ke or our social platforms.
No refunds, store credits, or cancellations once an order is processed.

7. Custom and Preorder Items

Custom hoodies, t-shirts, or costumes are made on order and take 2–3 weeks to process.
Preorders cannot be canceled once production begins.

8. User Accounts

You may create an account to save your details and view order history.
You’re responsible for maintaining your account security.
Anime Hub Kenya is not liable for losses caused by unauthorized access due to weak or shared passwords.

9. Promotions and Discount Codes

Discount codes are valid only for the time stated.
Codes must be used before checkout and cannot be applied afterward.
Some discounts may exclude specific products or sale items.

10. Marketing and Communication

By providing your email or phone number, you agree to receive occasional marketing updates.
You can opt out anytime by following the unsubscribe link or contacting us directly.

11. Intellectual Property

All content on this website — including images, logos, product descriptions, and designs — is owned by Anime Hub Kenya and protected under copyright laws.
You may not reproduce, copy, or distribute our content without written permission.

12. Limitation of Liability

We are not liable for delays, damages, or losses caused by courier services, third parties, or events beyond our control.
Our liability for any claim related to a purchase is limited to the value of the product purchased.