Privacy Policy

Effective Date: 19/12/2019
Last Updated: 22/08/2025

Anime Hub Kenya (“we”, “our”, or “us”) operates as an online store selling anime merchandise primarily in Kenya. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online.

We follow Kenya’s Data Protection Act, 2019 and handle your data responsibly.

1. Information We Collect

We collect the following personal information from you:

  • Name, phone number, and email address

  • Delivery address

  • Payment information (via M-Pesa, PayPal, or card)

  • Analytics data through cookies, Facebook Pixel, and Google Analytics

We may also collect non-personal information such as your browser type, device, and browsing activity on our site.

2. How We Use Your Information

We use your information for:

  • Processing and delivering orders

  • Providing customer support

  • Sending marketing emails and SMS (if you’ve agreed)

  • Running ads and tracking performance

  • Improving our website and services through analytics

We do not sell your personal data to anyone.

3. Sharing of Information

We share limited data with trusted third parties who help us operate our business. These include:

  • Payment processors: Safaricom (M-Pesa), PayPal

  • Analytics tools: Google Analytics, Facebook/Meta Ads

  • Email tools: Sendinblue

  • Delivery partners: For order fulfillment and shipping

Each third party handles your data according to their own privacy policies.

4. Data Retention

We keep your personal data for as long as you have an account with us or until you request deletion.
Some transaction records may be kept longer if required by law or for accounting purposes.

5. Your Rights

Under the Kenyan Data Protection Act, you have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

To make a request, contact us at support@animehub.co.ke. We’ll respond within a reasonable timeframe.

6. Cookies and Tracking

We use cookies and similar tracking tools (like Facebook Pixel and Google Analytics) to:

  • Understand how you use our site

  • Improve shopping experience

  • Measure ad performance

You can control or disable cookies through your browser settings. However, disabling them may limit some website features.

7. Data Protection and Security

We use reasonable technical and organizational measures to protect your data from loss, misuse, or unauthorized access.
While we work to keep your information secure, no system is 100% safe, and online transmission always carries some risk.

8. International Visitors

Our website may be accessed by users outside Kenya, including Uganda and Tanzania.
By using our website, you agree that your data may be processed and stored in Kenya, where our systems and servers are located.

9. Updates to This Policy

We may update this Privacy Policy occasionally.
When we make changes, we’ll update the “Effective Date” at the top of this page. Please check this page regularly for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, contact us at:
Email: support@animehub.co.ke
Address: Nairobi, Kenya